People & In-House Services

iCoStore offers comprehensive services and a great team to support and guide you throughout the life of your program. As a full-service company, we have all the resources in-house to deliver industry-leading programs.

iCoStore customer service

Our People

Our team is a diverse and talented group of over 80 individuals, spanning a wide range of expertise and backgrounds. From decorators, administrators, and artists to programmers, engineers, and sales professionals, each member brings unique skills and perspectives to our company. We’ve carefully curated a team that not only understands our distinctive philosophy but also fully embraces our niche in the online company store business. While our production, customer service, and IT teams are centrally located at our headquarters in Tempe, AZ, we’ve adapted to the changing landscape post-COVID. Our workforce is now highly dynamic and remote, with account managers, sales support, and even accounting professionals spread across 11 states.

Merchandising

Understanding your audience and why they purchase items is the key to successful merchandising. Our process involves collaboration with your team to grasp the nuances of your brand and company, ensuring that your branded merchandise is not just items but product that enhances your brand.

  • Custom Product Selection: We merchandise your store with items that align with your branding strategy and budget
  • Audience Insights: By analyzing how and why items are used in your company, we select the right branded merchandise
  • Brand Integration: Every item selected is a representation of your brand
  • Continuous Collaboration: Regular check-ins with your team to adjust strategies and introduce new, trending merchandise options.

Graphic Design

Our graphic design team excels in transforming your brand’s vision into tangible products that captivate and engage. Specializing in branded merchandise and on-demand decoration, we ensure that each item showcases your brand with clarity and creativity, within your brand guidelines.

  • Creative Consultations: Work closely with our designers to ensure your vision is translated effectively into all designs.
  • Brand Guidelines Adherence: All designs strictly adhere to your brand’s visual guidelines to maintain consistency and integrity.
  • Diverse Media Capability: From custom digital graphics to branded print materials, we handle a wide range of design needs.

Warehousing & Fulfillment

Not every item can be created on demand, which is why our warehousing and fulfillment services are designed to complement our on demand merchandise offerings. By integrating hard-to-produce branded merchandise with our agile print on demand, we offer a unified solution that ensures your store is stocked with a comprehensive range of merchandise.

Kitting

Kitting services are part of what we do to offer you a full service solution. By assembling your branded merchandise into custom packaging, we provide a solution that not only saves time and resources but also enhances the unboxing experience for your employees. Whether for events, new-hire kits, or other promotional needs, our kitting services ensure that your brand stands out in memorable ways.

System Development

Behind our proprietary on demand merchandise store lies robust technology. Our team of in-house developers is relentlessly focused on creating and refining tools that enhance the user experience and streamline production processes. Our significant investment in technology development underscores our commitment to staying ahead of industry and ensuring that we set the standard for excellence and innovation.

  • Custom Solutions: Proprietary solutions that address your unique challenges with procuring on-demand branded merchandise
  • Agile Development Practices: Rapid iteration and deployment of new features
  • Integrations: Systems designed to seamlessly integrate with your platform

FAQs

What are the costs for iCoStore's in-house services?

When you partner with iCoStore, we include all of the services and more. We don’t charge for remerchanding your store, with the latest apparel and branded merchandise, or for graphic design, store updates or warehousing inventory purchased from iCoStore. We view this as a long-term partnership and your success is our success.

How do you merhandise our program with the right items?

Our merchandising strategy prioritizes thorough discovery with your team, delving into not just what people buy but why, how items are used, budget considerations, and the demographics of buyers. By understanding these factors, along with your tastes and brand guidelines, we curate a collection of products tailored to your program. The beauty of our on-demand production allows us to offer a vast selection of merchandise without risk to you, allowing us to continually analyze sales, adjust price points and categories, and keep the store refreshed with great items.

What can the iCoStore creative team do for us?

At iCoStore, our in-house creative team collaborates with clients to design artwork that enhances products for their stores or events, while adhering to your brand guidelines. From mock-ups to concept drawings, we ensure you see how the end product will look before production. Our team has even designed custom snowboards and stand-up paddle boards. As your partner, these services are included, and your success is our priority.

Why have a warehouse if items are produced on-demand?

While the bulk of our products are produced on-demand through our in-house decoration, some items on our clients’ stores necessitate stocking some inventory. We collaborate closely with clients to minimize inventory, recognizing that excessive inventory can constrain programs and limit the addition of new items. Our clean, state-of-the-art warehouse, equipped with an advanced inventory management system, seamlessly integrates live inventory quantities directly into your store, ensuring efficient operations and timely fulfillment. The warehouse is located alongside of our production facility, so inventory and on-demand items ship together.

What is kitting?

Kitting entails assembling various items from different factories and presenting them neatly in a package, ensuring a pleasant presentation when received by your employees or clients. While some clients prefer custom boxes for packaging, others opt for usable bags or backpacks. Unlike other vendors who ship individual items for you to assemble, we believe in delivering the finished kit hassle-free, so you receive a ready-to-present package without any additional effort on your part. 

Can we offer kits on our store?

We offer customized kits for various client needs on our stores, whether it’s new hire kits for HR, baby kits, or new distributor kits. Regardless of your requirements, we ensure seamless ordering and fulfillment by offering tailored solutions to meet your specific needs.

If we have a specific requirement, can iCoStore build it?

At iCoStore, many of our standout features were developed in direct response to client needs. Innovations like Single Sign-On and budget allocation were crafted specifically to meet client requirements. With a dedicated team of developers continuously enhancing our stores and infrastructure, our proprietary platform enables us to tailor solutions to each client’s unique specifications. We prioritize customization to ensure that every aspect of our platform aligns seamlessly with our clients’ needs, avoiding the “one-size-fits-all” approach.

Building Your On Demand Merchandise Store

A successful on-demand merchandise store is more than just a collection of products; it’s a dynamic platform that reflects your brand and company culture. Our team and in-house services ensure that your entire experience with iCoStore is amazing.

Book a Discovery Call