We built proprietary technology to operate online company stores, so we seek out company programs. We actually run several programs for our “competitors,” because they don’t want to lose their clients—and they don’t have the ability to run stores themselves.

Our philosophy on customer retention is simple: if you are not happy, you should find a new vendor. Our contracts have a 60-day out with no penalty. Your inventory will be minimal (if any at all). In our 20 years, we can count on one hand the number of clients who left because they weren’t happy.

We keep inventory to a minimum by producing and decorating all apparel—and many other items—on-demand. Some items (promotional products) may require inventory, but that is a small percentage of the program. Our goal is to keep your inventory light, so you can adjust and refresh your selection frequently.

Our contract is simple, because inventory is not the central issue. We have easy provisions for how we handle inventory and we keep minimal inventory in stock for your program. We want your program to be a success, so if you ever feel it isn’t working, you can leave without penalty.

We built our technology. We own it. We have developers and merchandisers on staff who build and keep your program updated. For this reason, setting up a program is easy and inexpensive. If you purchase over $200,000 per year from iCoStore, there are no hosting charges.

With the current inventory shortages, we have implemented “live inventory” on our stores.  We display the manufacturer’s inventory for each size and color.  With the on-demand model, we have been adding additional options to our stores, so buyers have plenty of different brands and styles to choose from.

Our account managers are assigned to your program and are your single point of contact. They become an extension of your team—learning your brand, demographics, likes and dislikes. They will learn your event calendar and work proactively with you to have solutions ready. Your account manager handles sales for all items that are not offered in the store.

The iCoStore model is a team model, so our account managers are well compensated and not commissioned. We believe that is in the best interest of our culture and our customers. Our sales team has weekly brainstorming sessions to develop specific solutions for customers. When an account manager is on vacation, others are happy to step in and help. We work very well as a team to make your experience great.

JIT programs make sense at any size, due to the flexibility and hybrid nature of on-demand production, inventory and bulk buy. You get the best of both worlds with iCoStore. If you purchase over $200,000 per year in promotional products and apparel, you are a candidate for an iCoStore program. Our small programs typically offer a better merchandise selection than most Fortune 500 programs. Imagine having a fully customized program with no inventory liability!

Because we built the technology and own it, we have full access to update the look and feel of your store. We can build and customize your categories, checkout pages, static pages and much more.

iCoStore decorates in-house. We have invested in the best equipment and have experienced professionals who embroider, laser etch, screen print, DTG print, heat seal and large format print. There are no minimums for items decorated in-house (which is typically over 75% of items sold in programs).

Our apparel and bag selection is unlimited because everything is produced as ordered. You can load hundreds of styles and colors onto your store with no risk. We are integrated with our vendors, so we pull from their inventory daily. We offer a full selection of men’s and ladies’ apparel, including most name brands (Nike, Under Amour, The North Face, Ogio, Callaway, Cutter & Buck, Travis Matthew, Adidas, Carhartt, etc.), plus many price-point brands. Offer as much or as little as you want.

iCoStore was built to work with programs that have multiple logos. We are able to offer not only all of your logos on JIT products, but users can select where to put the logo on many items (within your brand guidelines). We have a several programs that have over 50 logos and a couple with more than 100 logos! You can add a second logo to a shirt and even personalize the shirt itself. We decorate each item as ordered, with no minimums.

Selecting products for an iCoStore program is fun, because there is no risk and you can offer an unlimited number of items. Our merchandisers are always adding new brands and styles to our database. We can update your store monthly with new items. You don’t need to worry about getting stuck with bad merchandise. Your selection with iCoStore is virtual until you order it, so we only produce what is ordered.

iCoStore builds custom-shipping solutions into every program. Some stores just need standard shipping, but others need to batch multiple orders and ship to one location, or split billing between the company and the buyer, or ship everything on the company’s shipping account. All of these options are easily configurable within our stores. We work closely with you to figure out the best solution to save you money. We ship FedEx, UPS, USPS and LTL, domestically and internationally.

We offer multiple payment methods, including credit card, P-cards, points, gift cards, promotional codes, POs, cost centers and coop funds.

iCoStore has a 24/7 administrative portal (Client Portal) that allows you to run reports for sales, inventory, product history and much more. You also have the ability to add/edit users, add points, control budgets, approve orders, etc. The Client Portal is a one-stop administrative portal that gives you the capabilities and information you need to run a successful program. If you need custom reports, we can build them and add them to the portal.

Our stores have been optimized for phones, and we currently receive over 33% of our orders on mobile.

With iCoStore, every feature is included for every customer. You will not pay extra for features you don’t use. (See our Store Features).

Call us control freaks, but we want to decorate, touch and inspect everything that gets shipped to our customers. Controlling our decoration gives us significant advantages for quality, speed and flexibility. Without it, JIT production is impossible. Currently, we embroider, laser etch, screen print, large format print, heat seal and DTG print in-house. This makes up over 75% of program merchandise.

At our core, we are a technology company. We built our technology in-house, which means we can customize features, make changes and resolve issues quickly. Our stores, ERP system, production, decoration and shipping are all integrated.

ICoStore’s pricing is very competitive. Our in-house JIT production system keeps costs down. Our volume gives us significant discounts with vendors. You might think producing one item at a time is more expensive…but you would be surprised!

Yes, we are control freaks, but we have learned over the years that if we don’t control everything, then we have excuses as to why something didn’t get done. By controlling all aspects of our programs in-house, we don’t get to make excuses. We have our technology, decoration, warehouse and fulfillment all under one roof. This enables us to run all programs the right way.